Refund Cancellation

Last updated: 26 September 2026

This policy explains how a school can cancel a GetEduVate subscription and when a subscription payment can be refunded. It applies to fees a school pays to GetEduVate. It does not apply to school fees, levies, or other payments a parent or guardian pays to a school.

1. Free trial

A free trial, where offered, does not require payment. You may stop using the trial at any time. Because no fee was charged, there is nothing to refund. When a trial ends, continued use requires a paid package.

2. How to cancel

The school administrator may cancel by writing to [your support email] from the administrator’s registered email address. Include the school name and school code.

Cancellation stops the next renewal. Access continues until the end of the period already paid for. We do not delete the school’s records on the cancellation date. You may request an export within 30 days after access ends. After that, records may be deleted, except where the law requires us to keep them.

3. Refunds

Subscription fees are charged in advance for the selected billing period and are normally non-refundable once that period has started.

We will refund a subscription payment in these cases:

  • You were charged twice for the same period
  • You were charged after a cancellation we had already confirmed in writing
  • We were unable to provide access for most of a paid period because of a fault on our side, and we could not restore it within a reasonable time
  • You cancel within 7 days of the first payment for a new school, and the school has not entered student, staff, or fee records beyond initial setup

A refund is made to the original payment method where that is possible. Processing can take up to 14 days after we approve the request. Bank or mobile-money charges made by your provider are outside our control.

4. Package changes

If you move to a lower package, the change applies from the next billing period. We do not refund the unused part of the current period. If you move to a higher package during a period, any extra charge is for the upgrade and follows the price shown at the time you confirm it.

5. School fees are separate

Money a parent or guardian pays to a school for tuition or other school charges is collected by that school. A request to refund a school fee must be made to the school. GetEduVate does not refund those payments.

6. How to request a refund

Email [josephmacoy52@gmail.com] with:

  • School name and school code
  • Date and amount of the payment
  • The reason for the request
  • Any receipt or payment reference

We will confirm whether the payment qualifies under this policy.

7. Contact

  • Email: [josephmacoy52@gmail.com]
  • Phone: [+233543801476]
  • Address: [Tema, Ghana]